MSP urges Vodafone to get to root of ongoing network problems

DESPITE a post on a forum from a Vodafone customer at the weekend claiming that there had been no signal in the Foulden and Chirnside areas for a week and Vodafone’s own online coverage checker showing ‘limited coverage’, the mobile network claim that there was only a slight disruption to services - a week earlier on June 14 and 15.

The customer, whose username is Anfield 316, posted in the forum on Vodafone’s website on Saturday, June 23, asking if any other customers were experiencing similar problems and to try and find out why he’d been experiencing a lack of service for the past week.

The only response was one from Vodafone suggesting he follow a number of trouble shooting tips including trying his SIM card in another phone and referring to Vodafone’s coverage checker - which incidentally on its last update on June 21 colour co-ordinated sizeable parts of the area in and around Chirnside as blue - indicating limited coverage.

But earlier this week a spokesperson for Vodafone told ‘The Berwickshire News’ that other than a few issues a week previous they weren’t aware of any problems in the area.

They stated: “Looks like there was intermittent loss of service on the 14th and 15th of this month on a nearby radio base station site but it has been stable since according to our engineers. If there is complete loss of service in these areas we would have to get someone out to investigate as it is not showing as an alarm on our system.”

Signal issues with Vodafone have been fairly common place in the Borders in recent years, with network users in Coldstream experiencing a loss of service on numerous occasions with similar issues in Hawick.

MSP John Lamont, who himself has been unable to make calls or send and receive emails on more than one occasion due to poor Vodafone coverage, said he hoped the network get to the root of the problem.

“We have seen their coverage go down several times already this year and while other providers are fine, Vodafone seem to be struggling. When so many of us rely on the use of our mobile phones on a day to day basis this sort of fault is completely unacceptable.

“It is now up to Vodafone to convince their customers in the Borders that they will get to the bottom of these problems and that we will not be the ones left suffering from their mistakes again.”