Borders Sport and Leisure (BSL), who manage the Leisure Centre, invited customers to provide their views via a combination of an online questionnaire and face-to-face consultation sessions.
Areas highlighted included customers’ desire to have more input into the timetable, additional access to the swimming pool and improvements to the changing facilities.
Ewan Jackson, chief executive of BSL said: “It is really valuable for us to gain information from the Leisure Centre users on the services provided. What has become very clear is that we benefit from a loyal customer base who really value the centre as a community resource. The feedback highlighted both things we do well, including the friendliness of our staff and high quality of our swimming lessons and fitness class instruction, and the areas where improvements could be made. It would be brilliant to be in a position to be able implement all of the suggestions but some would require funding that we do not have available. We did however receive many ideas we will be able to act upon.”
Ewan Jackson added: “We plan to launch a new tool to enable customers to engage with us on the timetable, and to put up a customer notice board in the Centre detailing all essential information. We also plan to pilot a scheme to introduce additional “bookable” pool sessions at times of the day when people may want to swim but where at present numbers are too low to make it viable to open the pool. By having a booking system for these times, we can ensure enough people plan to come to make opening the pool possible.
“A number of users highlighted that our changing facilities are in need of improvement. This is something we would like to be in a position to do and we will be looking at our budgets to try and make this possible.”