The team at Coldstream Pharmacy has been honoured for its dedication to customer service with an award at the Alphega Pharmacy UK 2013 Annual Conference.
David and Flo McRobbie won the prestigious Alphega Pharmacy Regional Award for their contribution to pharmacy.
Alphega Pharmacy is a leading network of independent pharmacists, with over 900 members in the UK. The award was presented at the Alphega Pharmacy UK Conference held recently in Sutton Coldfield. Sue Moore, general manager of Alphega Pharmacy UK presented the winners with an engraved trophy and £1,000 to spend on their business.
She said: “David and Flo offer their customers the very best shopping experience and give their staff the confidence to serve customers with all the knowledge and training they need.
“Being located in a small border town could lead to complacency, but having implemented the Alphega Pharmacy customer service skills training and taken full advantage of the Alphega branding both inside and outside the shop, they have shown their commitment to their customers.”
She continued: “They are deserving winners of this year’s award.”
Coldstream Pharmacy offers a wide range of services and as well as owners David, and Flo, the whole team work hard to keep their retail area well stocked, clean and very inviting.
David said: “One of the first things we’ll do is take the staff out for a meal. We have four part-time and one full time staff members, and all our success is down to them.
He continued: “We’ve been here in Coldstream nearly 15 years now, and as an independent pharmacy, that’s all due to having people like Aplhega backing us.”
As an added bonus, the 10 winning pharmacies were automatically entered in the Alliance Healthcare Pharmacy Awards, which will be held in January 2014.