SBC data breach claims

A Borders man has described his shock at receiving confidential documents from Scottish Borders Council belonging to another Borderer.

The resident, who wished to remain anonymous, submitted a request to the council for information they held on him under the Data Protection Act.

After repeated requests, as the council had told him they held no information on him, the man eventually received an envelope containing the information he requested. However, inside was also copies of correspondence between another Borderer and the council on an insurance matter. This included the other person’s name, address and signature.

“I have always thought that my data was not secure with Scottish Borders Council,” he said.

The man added that it was ironic that the documents he received in error included claims that the council had lost correspondence. “I find it incredible that they have given me such information about someone else. If it happened to me I would be extremely angry.”

After contacting the council to point out the error, the man was asked to return the documentation, at his own cost, which he refused. He said that the Information Commissioner’s Office (ICO) had told him that he was not obliged to return the documentation, and recommended that he retain it for evidence if he intended to make a formal complaint to the ICO. The man said he planned to submit a complaint and then incinerate the documents. “I have no intention of getting up to menace or mischief with it, but I just wonder what could have happened if this information had got into the wrong hands.”

An council spokeperson said: “We are aware of this issue and are currently following our internal procedures.”