A national report by Health Improvement Scotland has shown that NHS Borders has improved the way it involves the public in the design of services.
The Participation Standard is a national standard that assesses how well the NHS involves patients and the public and the report’s findings highlight that NHS Borders had improved the way the public feed into the board’s decision making, and how public involvement now forms part of the Board’s day-to-day approach to planning services.
The report also commended NHS Borders on the inclusion of patient stories at board meetings, the recruitment of breastfeeding peer support volunteers and the setting up of the Borders General Hospital Participation Group.
“The BGH Participation Group consists primarily of public members who work alongside us as we develop services, and continually strive to improve the patient experience in the hospital,” Evelyn Fleck, Director of Nursing and Midwifery at NHS Borders explained.
“Involvement of the public in decision making is key to ensure that we develop services that meet the needs and expectations of our patients and their carers, and the group is a very valued resource within NHS Borders.”
John Raine, Chairman of NHS Borders, said “The NHS belongs to people, and involving patients and public in the design of their services is essential.
“It is rewarding to have our approach and commitment to working with our patients and carers in this way recognised by Health Improvement Scotland. The board has recently given time to hearing directly from patients about their experiences, and this is an initiative we intend to continue.”