Borders General Hospital has joined forces with Breakthrough Breast Cancer to deliver the Service Pledge, which enables health professionals and patients to work together towards improving the local service.
Breakthrough Breast Cancer is a charity dedicated to the prevention, treatment and ultimate eradication of breast cancer. It funds research, campaigns for better services and treatments and raises awareness of breast cancer.
The Service Pledge has been designed by Breakthrough Breast Cancer to enable patient led service improvements. Breakthrough works closely with each hospital to establish what is important to patients. The charity then provides the means and support needed to set specific goals and targets to make improvements based on patient feedback. The work results in a local Pledge that outlines the care patients can expect to receive.
John Raine, Chair of NHS Borders said: “NHS Borders is committed to delivering the highest standards in heath care and patient safety.
“This Pledge marks a further commitment to our patients to continue to improve our services to ensure we offer high quality and effective health care, at all times, that meets the need of Borders’ residents.”
June Denham, breast care nurse with NHS Borders said: “We are pleased to be involved with the Service Pledge. It allows us to work closely with patients to identify and deliver the service improvements that are most important to them.
“Through this we aim to continue to improve the way we deliver care and ensure we give the best possible service to our patients.”
Hazel Allan, service pledge project manager, Scotland at Breakthrough Breast Cancer said:
“Breakthrough’s Service Pledge offers the chance to really find out what the patients think of the service they receive. With this, NHS Borders have been able to find out what they really appreciate, and work on any areas of improvement.
“Whilst the Service Pledge process revealed a high level of satisfaction with the service provided, Breakthrough Breast Cancer is very pleased that the improvements patients requested are being committed to by NHS Borders.”
Key aims of NHS Borders’ pledge are to ensure continuity of care through NHS Borders’ One-Stop Breast Clinic; to improve the amount and timing of relevant information to patients; and to ensure ongoing support for patients following their appointment or diagnosis.