THE Citizens Advice Scotland’s campaign to tackle unfair delivery charges for customers in rural areas has the backing of Borders MP Michael Moore, who is encouraging people to take part in their survey.
Citizens Advice Scotland’s recent report ‘Free delivery*’ shows that consumers in rural and remote areas of Scotland are often refused delivery or charged more than people in urban areas when ordering goods online.
In response to the findings of the report, Citizens Advice Scotland is urging online retailers to ensure that they comply with the law on distance selling.
They are also calling on companies to reform their delivery policies so that any charges are kept to a minimum and to offer delivery via Royal Mail wherever possible.
Mr Moore said: “Representing a rural area, I know the unique challenges we face compared to people living in urban areas and these include issues like delivery charges – never mind access to broadband to order the goods in the first place!
“I have been campaigning for a better deal for rural communities over many years, so I welcome the work Citizens Advice Scotland is doing on this issue of delivery charges.
“It is terrible that people in rural areas are being discriminated against and ripped off by excessive charges.
I hope that this campaign causes companies to rethink their delivery policies and make every effort to minimise costs for rural areas.
“Citizens Advice Scotland’s report is based on a survey which has been reopened due to the level of interest so I would encourage Borderers to take part if they have experienced these high delivery charges.”