Concern over care at Lennel House

Seven complaints about Lennel House care home at Coldstream were upheld by the Care Inspectorate and a further five were partially upheld last year.

Inspectors who visited the care home in December 2012 drew up a list of 17 requirements that needed dealt with urgently, but when they returned in July this year 13 of those requirements had still not been met.

As a result of their July visit Care Inspectorate staff graded the home as ‘weak’ in: quality of care and support; quality of environment; quality of staffing; and quality of management and leadership. If the required improvements are not made without an agreed timescale then the home will be down-graded to ‘unsatisfactory’.

In their report they say: “Work on improving the service was underway in Lennel House. There remains concern about the quality of care and the environment.

“The nature and number of the outstanding requirements, especially those which need resources to improve, such as cleaning, environment and staffing, means that significant support and resources will be required from the provider.”

Guardian Care Homes (UK) Ltd. who own Lennel House recently changed their name from to St Philips Care Limited.

Regional manager Gail Anderson said: “St Philips Care are taking positive actions to progress the requirements from the latest CI report for Lennel House. The care of our residents is our priority and we are working towards improvements in all areas, verbal feedback from the CI on an on-going basis is constructive.”

Care inspectors were also concerned that Lennel House isn’t licensed to accept the young adults who are currently resident there, and have contacted the Mental Welfare Commission who plan to visit the home.