PLANS to merge Coldstream’s library and council contact centre include a change in opening hours that will reduce library services to 12 hours a week, down from 13, with the library shut all day on Wednesdays.
Scottish Borders Council are currently consulting with community councils and local residents in Duns, Jedburgh, Kelso, Innerleithen, Coldstream, Melrose and Selkirk about the integration of library, registrar and information services.
For Coldstream, although library services will be reduced by an hour, the merging of the two services will see an increase in the availability of the council’s contact centre which is currently only open on a Friday .
Library staff will receive training to enable them to provide both library and contact centre services, and a room in the town’s Gateway Centre that houses the library will also be made available for those requiring private or confidential interviews.
The proposed changes will be presented to Coldstream andDistrict Community Council on Thursday, September 15, when representatives of Scottish Borders Council’s libraries and customer services departments will give an outline of their plans prior to a report being taken back to Scottish Borders Council on September 29.
If the merger goes ahead as planned Coldstream’s library and contact centre services hours will change to: Mondays (4-7pm); Tuesdays (2-5pm); Thursdays (10am to 12 noon); and Fridays (12-4pm).
Duns is expected to be first to experience a merging of the library, contact centre and registrar services in the library building.