Borders Railway ticketing fiasco

Borders Railway
Borders Railway

Borders Railway ticketing didn’t get off to the best of starts - return fares on Scotrail website were priced at over £30 and tickets were unavailable for collection at Tweedbank.

Scotrail came in for stinging criticism from Midlothian South, Tweeddale and Lauderdale MSP Christine Grahame who described the ticketing for the first journeys on the new Borders Railway as a “fiasco”.

At over £30 the price of a return ticket was three times more expensive than what was understood to be the likely fare - Scotrail admitting that the prices on the website were incorrect.

Ms Grahame said: “The return of the railway is a great thing for the Borders and Midlothian – it will prove to be a huge boost for the local economy.

“However, less than three months before the first passengers travel on the line, Scotrail’s reputation has suffered as a result of this ticketing fiasco.

“The prices shown on the website when tickets first went up for sale are in some cases three times the prices people were expecting. The website even failed to recognise Tweedbank as a station!

“I contacted Scotrail to get answers on this and to find out when the correct fare information would be available on their website.

“I am assured that the prices shown on the website at the time of the launch were incorrect and work is now underway to correct this.

“As I understand it, passengers should expect a return fare to cost around £10.40 off-peak. Really Scotrail must get its act together sooner, not later.

Scotrail has confirmed ticket prices from Edinburgh to Tweedbank as: single - £10; peak return - £16; off-peak return - £11.20; seven day season £64 (£6.40 a journey over five days and weekends free).