Berwick station upgrade

The opening of the new Berwick Station  First Class customer lounge was carried out by Gair Harvey, Virgin Trains station customer service assistant, Councillor Kath Nisbet, Civic Head of Northumberland County Council, Councillor Susan Davey, Northumberland County Council and
Neil Davison, Virgin Trains service delivery manager
The opening of the new Berwick Station First Class customer lounge was carried out by Gair Harvey, Virgin Trains station customer service assistant, Councillor Kath Nisbet, Civic Head of Northumberland County Council, Councillor Susan Davey, Northumberland County Council and Neil Davison, Virgin Trains service delivery manager

A new-look Virgin Trains First Class Lounge has been opened at Berwick-upon-Tweed Station

It is one of eight lounges between London and Edinburgh that has been given the Virgin treatment, doubling the seating capacity and giving more options to hold meetings, work and unwind in a stylish environment.

A splash of red has been introduced into the innovative designs, which include new meeting points, desks for customers to work at and relaxation spots to unwind. Free wifi and powerpoints have been provided throughout, along with soft drinks, snacks and newspapers. A feature wall boasts a unique design depicting a sea-bird picked by station staff.

In the first year since Virgin Trains took over services on the east coast route, First Class travel has grown by 6%.

The latest improvements come after Virgin Trains embarked on a £21m refurbishment of its trains, including putting leather seat covers in First Class.

David Horne, Virgin Trains’ managing director for the east coast route, said: “This is the latest investment that will help us lift the experience for our First Class customers.

“We know that being able to relax ahead of a journey or prepare for that key business meeting is one of the things our customers really value. We’re confident that providing Virgin style to these lounges will help us meet increasing demand for First Class travel.”