4G mobile signal causes TV problems

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Mobile phone reception in the Coldstream area improved significantly last month when the 4G service was switched on - but for some it created problems with their TVs.

The 800MHz frequencies used by some 4G services are next to the frequencies used for Freeview and can sometimes cause interference with television reception and when 4G was switched on in Coldstream parts of the town were badly affected.

A spokesperson for at800, the independent organisation funded by UK mobile operators to deal with the problem and ensure that all UK viewers continue to receive Freeview or are offered a suitable alternative, said this week: “at800 has been particularly busy in the Coldstream area and allocated additional resource to ensure residents in the area were able to have their TV disruption resolved within the 10 working day target we work to.

“Free filters are available for everyone - residents in communal or managed properties should ask their landlord to contact at800 to arrange for the correct filter to be sent to them.”

Since 4G went live in Coldstream in early October at800 has received 108 calls; arranged 58 engineer visits; confirmed and resolved 49 cases of 4G disruption; and sent out 47 free filters to residents.

Over 1000 postcards were sent out by at800 to Coldstream homes in August, warning that Freeview television could be disrupted by the 4G switch on and advising residents what to do if that happened.

However, the switch on was delayed slightly and for many the gap between receiving the postcard and the television reception problems was too wide - postcards were lost or thrown away and many residents were initially at a loss as to what had happened to their television reception.